Privacy Statement

Why this privacy statement?

Prolaso attaches great importance to the protection of your privacy and personal data. We use your personal data only in accordance with the Privacy Act and other relevant current legal requirements. Any reference in this Privacy Statement to the Privacy Act is a reference to the Law of December 8, 1992 on the protection of privacy in relation to the processing of personal data. Any reference to the Regulation is a reference to the Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

With this Privacy Statement, Prolaso would like to draw your attention to any processing operations relating to this data and to your rights. By using our platform/our website/our application you explicitly give your consent with possible processing operations by Prolaso.

It is possible that this Privacy Statement will be subject to updates and changes in the future. It is up to you to consult this document on a regular basis. Any substantial change will always be clearly communicated on the platform of Prolaso.

Who processes the personal data? is an initiative of:


Pegasuslaan 5, B-1831 Diegem (Brussels), Belgium

VAT number: BE 0806.822.541


Phone number: + 32 416 43 50 94

Which personal data are processed?

Prolaso undertakes to process only the data that are relevant and necessary for the purposes for which they were collected. Following categories of personal data can be processed by Prolaso:

Identification data
Personal characteristics
Judicial data
Data concerning education and training

For what purposes are my personal data used?

Prolaso collects personal data to provide you with a safe, optimal and personalized user experience. The collection of personal data becomes more extensive as you intensify your use of the platform/website/application and our online services.

Data processing is essential for the operation of the platform/website/application and its services. The processing is done exclusively for the following specified purposes:

Providing you with access to your user profile.Offering and improving a general and personalized service; including billing purposes, offering information, newsletters and offers that are useful and/or necessary for you, obtaining and processing user reviews and providing support.
Offering and improving the products provided; personalized and specific products based on information and data provided.
The detection of and protection against fraud, errors and/or criminal conduct.
Marketing purposes

When visiting the platform/website/application of Prolaso, some data are collected for statistical purposes. Such data are necessary to optimize the use of our platform/website/application. These data are: IP address, probable place of consultation, hour and day of consultation, which pages were visited. When you visit the platform/website/application of Prolaso you agree with this data collection intended for static purposes as described above.

The User always provides personal data to Prolaso and can thus exercise a certain control. If some data are incomplete or apparently incorrect, Prolaso reserves the right to postpone certain expected actions temporarily or permanently.

The personal data will be processed only for internal use within Prolaso.
Therefore, we can reassure you that personal data will not be sold, transferred or communicated to third parties related to us. Prolaso has taken all possible legal and technical precautions to avoid unauthorized access and use.

We also use cookies!

During a visit to our platform/website, ‘cookies’ may be placed on your hard drive in order to better tailor the platform/website to the needs of the returning visitor. Non-functional cookies help us to optimize your visit to the platform and to remember technical choices.

For a further understanding of how we use cookies to collect and process your personal data, please refer to our Cookie Statement.

If you want to consult the platform/website of Prolaso, it is recommended that you have cookies enabled. How to disable cookies, on the other hand, can also be read in our Cookie Statement.

What are my rights?

Guarantee of a lawful and secure processing of the personal data

Prolaso always processes your personal data fairly and lawfully. This includes the following guarantees:

Personal data shall only be processed in accordance with the defined and legitimate purposes of this Privacy Statement.

  • Personal data shall only be processed insofar as it is adequate, relevant and not excessive.
  • Personal data will be retained only as long as necessary to fulfill the described and legitimate purposes in this Privacy Statement.

The necessary technical and security measures are taken to minimize the risks of unauthorized access to or processing of personal data. In case of an intrusion into its computer systems, Prolaso will immediately take all possible measures to minimize the damage.

Right of access/correction/deletion of your personal data

Upon proof of your identity as a User, you have a right to obtain from Prolaso a decision as to whether or not your personal data is being processed. Furthermore, where Prolaso processes your data, you have the right to access the personal data collected. If you wish to exercise your right of access, Prolaso shall do so within one (1) month after receipt of the request. The request is done by registered mail or by sending an e-mail to

Inaccurate or incomplete personal data can always be corrected. It is up to the User to correct inaccuracies and incompleteness in the first place. You may exercise your right of correction by providing Prolaso with an additional statement. Prolaso will act on it within one (1) month after receiving the additional statement.

You also have the right to have your personal data deleted by us without unreasonable delay. You can only invoke this right to be forgotten in the following cases:

  • When the personal data is no longer needed for the purposes for which it was originally collected;
  • When the personal data were collected on the basis of obtained consent and no other legal basis exists for the processing;
    When objections are made to the processing and no overriding compelling legitimate grounds exist for the processing;
  • When the personal data were processed unlawfully;
  • When the personal data must be erased in accordance with a legal obligation.

Prolaso shall assess the presence of any of the aforementioned cases.

Right to restrict/object to the processing of your personal data

User has the right to obtain a restriction of the processing of your personal data:

  • During the period necessary for Prolaso to verify the accuracy of the personal data, in case of dispute;
  • When the data processing is unlawful and User requests the restriction of the processing instead of the erasure of the personal data;
  • When Prolaso no longer needs the User’s personal data for the processing purposes and User needs the personal data regarding a legal claim;
  • During the period necessary for Prolaso to assess the presence of the grounds for erasure of personal data.

User also has the right to object at any time to the processing of his personal data. Prolaso shall hereafter cease processing your personal data, unless Prolaso can provide compelling legitimate grounds for processing your personal data which outweigh the User’s right to object.

If User wishes to exercise these rights, Prolaso will act on it within one (1) month after receiving the request. The request shall be made by registered mail or by e-mail to

Right of data portability

User has the right to obtain the personal data provided to Prolaso in a structured, common and machine-readable form. In addition, User has the right to transfer this personal data to another data controller when the processing of the personal data rests solely on the User’s obtained consent.

If User wishes to exercise this right, Prolaso will act upon it within one (1) month of receiving the request. The request is made by registered mail or by email to

Recht op het intrekken van mijn toestemming/recht om klacht in te dienen

Gebruiker heeft te allen tijde het recht om zijn toestemming in te trekken. Het intrekken van de toestemming laat de rechtmatigheid van de verwerking op basis van de toestemming vóór de intrekking daarvan, onverlet. Daarnaast heeft Gebruiker het recht om klacht in te dienen betreffende de verwerking van zijn persoonsgegevens door Prolaso bij de Belgische Commissie voor de Bescherming van de Persoonlijke Levenssfeer.

Indien Gebruiker wenst dit recht uit te oefenen, zal Prolaso hieraan gevolg geven binnen één (1) maand na het ontvangen van de aanvraag. De aanvraag gebeurt via aangetekende zending of via e-mail naar